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By | 24 March, 2020 | 0 comments

Benidorm has started Today 11th May 2020 the phase 1 of the de-escalation.

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Dear Customer

In accordance with the regulations approved in Spain (Royal Decree 463/2020) for the management of the health crisis situation caused by COVID-19 and with the aim of protecting the health of our guests, collaborators and workers, our Hotels Riviera Beachotel, Hotel Presidente and Hotel Ambassador Playa I&II will remain closed for the duration of this state of alarm.
Hoteles Benidorm will offer our customers the possibility to modify or cancel their reservation free of charge. (*Only applicable to bookings between March and April. Expandable period as the state of alarm varies or is prolonged).
· If you have booked with an agency, online travel agency or tour operator, you must manage it directly with them.
· If you have made a reservation directly with us via email or phone, you can cancel or modify it without any problem by contacting us directly at

· If you have made a reservation with flexible rate through our official website, and you wish to cancel, as long as you are within the cancellation period, i.e. 7 days before arrival, you can do so without problem from the confirmation of your reservation that arrives on your email or directly on our website
· If you have made a reservation with flexible rate through our official website, and you wish to cancel, if you are outside the cancellation period, i.e. less than 7 days before arrival, you must contact our reservations department at the mail indicated above.

We are aware of the inconvenience involved in us taking these measures, but the situation requires us to take a responsible approach in order to protect you and our staff working in our Hotel chain. We deeply regret this situation and we wish you all lots of good health and strength during these difficult times.
We hope to return to be operating as per normal soon, so that you can enjoy a well-deserved holiday in the near future.

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