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FAQ

Hotel Ambassador

General Information

Hotel Ambassador Playa 1

Addresse: Calle Gerona 41 – 03503 Benidorm (Alicante)

Telephone Number Ambassador Playa 1 Hotel: +34 965 851 418

Email: recep1@hotelesbenidorm.com

Hotel Ambassador Playa 2

Addresse: Calle Gerona, 39 – 03503 Benidorm (Alicante)

Telephone Number  Ambassador Playa 2 Hotel: +34 965 851 510

Email: recep2@hotelesbenidorm.com

ID card or passport or any other identity document of each person staying at the hotel. A credit or debit card number is required even if your reservation is prepaid.

Accepted cards: Visa, Mastercard and Maestro.

The official time at which you can have your room at your disposal is from 15:00 hours. However, your room may be available earlier depending on availability upon arrival. In case you arrive before the check-in time and your room is not available, you can check in, leave your luggage in the luggage room, enjoy all the facilities of the hotel including your lunch service if included until your room is available.

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Check-out time is at 12:00 noon. If you wish to stay in the hotel after leaving your room at 12:00, you can leave your luggage in the luggage room and enjoy the hotel facilities. If you wish to stay in your room until 18:00 hrs, please ask at reception for availability. This service has an extra charge of 36€ late check-out.

Free Wifi throughout the hotel. Ask for password at reception.

Yes, the hotel has a car park exclusively for guests, subject to availability on arrival. It cannot be booked. The price is 12 – 15 €/day depending on the date of stay.

Booking on our website you will enjoy the best prices on line, discounts in our bars outside the hotels, SPA session in our wellness centre BENICALDEA, free transfer from the airport …. See conditions on the web.

We offer as one of the advantages when booking through our website free transfer from Alicante airport to the hotel for a minimum stay of 8 nights. This service is operated by an external company and is a shared service. To make your transfer booking please send your transfer request together with flight details and your hotel booking reference to reservas@hotelesbenidorm.com. See conditions of this service on the website.

If you cannot take advantage of this service or prefer another private service, you can also make your transfer booking on our website under the “TRANSFER” tab.


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BENICALDEA Spa & Thay Massage. It is the first urban SPA in Spain and the largest in Benidorm located in the Ambassador 1 Hotel. A place of relaxation that will make you disconnect: Thai massages, water circuit, saunas, hot and cold water pools and much more.

The capacity is limited. Reservations at the hotel reception or directly at Benicaldea.

Opening hours from 10:00 to 22:00 hours.

Our health and wellness center, Benicaldea, offers its hotel guests a service of authentic Thai massages by experienced professionals. Appointments and rates are available at the reception of Benicaldea or at the hotel’s front desk.

The price of the gym is 7€ per day.

Opening hours from 10:00 to 22:00

Limited capacity. Reservations are recommended.

To be taken into consideration

Bikinis, swimming costumes and bare midriffs are not allowed outside the pool area. In the restaurant, during dinner, it is compulsory for men to wear long trousers.

Smoking is not allowed in the hotel. If you are a smoker, you can only smoke on the terrace of your room. All rooms have a terrace.

Groups of farewell parties or other celebrations that disturb the rest of the guests’ rest are not allowed. If you belong to such a group, please request conditions and information from reservas@hotelesbenidorm.com.

Info de habitaciones

Most of the rooms have 2 beds, so if your preference is for 2 beds, we can probably confirm it for you. If your preference is for a double bed, please send your request to recep1@hotelesbenidorm.com or recep2@hotelesbenidorm.com. We will make a note of it, but we cannot guarantee it.

All double rooms are equipped with a shower. Only the family rooms have a bathtub.

The views. The standard room overlooks Derramador Street. The pool view is oriented and overlooks the pool.

The cot is free of charge for babies from 0 to 23 months. Must be requested at time of booking. Only available for rooms with pool view.

Yes, cost €4 per day and 20€ per week.

The rooms have an empty minibar which is available free of charge.

The rooms also have a kettle/kettle with a welcome service of coffee and tea.

Soap, gel and shampoo are available as a welcome amenitie.

There is a washing machine available for guests in the communal area. Cost 3€ per washing machine / detergent included.

Iron on request at reception. Refundable deposit of 20€.

Reduced Movility

The Ambassador Playa 1 hotel has 3 adapted rooms with pool view and Ambassador Playa 2 has 5 standard adapted rooms. These rooms are equipped with a bathroom fully adapted for wheelchair users, with a wide door, shower access with grab bar, raised toilet, etc.

All the facilities are wheelchair accessible, including the pool terrace. Inside the swimming pool there is no system to facilitate access.

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We will provide you with scooter rental companies on arrival. We have a limited loading area available. The scooter and cargo parking service is free of charge and subject to availability.

Restaurant

All services are buffet. Drinks are not included. Except water, juices and coffees included in the breakfast service.

Summer timetable

Breakfast:

Lunch:

Dinner:

Winter timetable

Breakfast:

Lunch:

Dinner:

We have food suitable for coeliacs. Please inform us when booking.

All our dishes are identified with labels containing allergen information.

Swimming pool and bars

There is an area with 2 swimming pools available for guests of Ambassador Playa 1 and 2.

Sun beds and umbrellas available. They cannot be reserved. Towel service is not available.

There is also a children’s pool.

In summer in the pool area there is a beach bar (Beach House) and stage with live music and performances.

Pool opening hours:

From 8:30 to 19:00

Beach House (pool bar) opening hours:

From 10:30 to 01:30 hours (only in summer).

We have 2 bars

Tropical Bar.

It is the cafeteria of the 2 hotels. Opening hours:

Summer from 09;00 to 17:00 hours.

Winter 09:00 to 01:30 hours

Explorer’s Club

Themed pub tribute to the travellers and adventurers of the Orient Express where you will find live music, performances and sports broadcasts on the big screens.

Opening times

Summer from 09:00 to 02:00 hours.

Winter from 09:00 to 01:00 hours.

At night there are live music and performances in both bars.

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